Frequently Asked Questions

1. Do Your Prices Include Etching?
2. Do You Offer Discounts To Charities Or Non Profit Organizations?
3. Do All Of Your Products Come In A Presentation Box?
4. Do You Offer Volume Discounts?
5. Is Shipping Included In The Price?
6. Will Taxes Be Applied To My Order?
7. Can We Provide Our Own Artwork?
8. How Long Will My Order Take?
9. When Will I See My Artproof?
10. Do You Provide Any Distributor Discounts To ASI, PPAI, Or UPIC Members?
11. Do You Do Rush Orders?
12. What Is Your Minimum Order Size?
13. Where Do You Ship?
14. Can We Request Sample(s) Before Placing An Order?
15. Can You Create Custom Awards?

1. Do Your Prices Include Etching? Top

Absolutely! All of our prices include FREE deep etch personalization – that means logo, text, etc. is all included in the purchase price. Please note, each series of items will incur a small, one time, fixed setup charge of $75. However, our amBiente Catalog has No Setup Charges!

2. Do You Offer Discounts To Charities Or Non Profit Organizations? Top

Cristaux International is a proud supporter of many charities, associations, and nonprofit organizations. We offer an additional discounts off our already low prices on all stock items to anyone who fits within this parameter. Please contact customer service for further information. Note: customers seeking tax exemption will need to provide tax exemption documentation.

3. Do All Of Your Products Come In A Presentation Box? Top

Yes! Every product comes extremely well packaged and with a beautiful presentation box, but depending on what product you purchase will depend on what type of presentation box is provided. Please refer to the particular item description page which will indicate how your product will be packaged.

4. Do You Offer Volume Discounts? Top

Of Course! All of our products are discounted based on the size of the order. We feel that it’s important that you save as much as you can based on your purchasing needs! For custom orders exceeding 100 or more pieces, please contact customer service for for further details.

5. Is Shipping Included In The Price? Top

Shipping is not included in the purchase price. Shipping is calculated during the checkout process and is then added to the final price. The shipping costs are dependent on three variables. They are as follows: 1) order size, 2) destination, and 3) delivery speed. Note: Cristaux currently does ship internationally, but is only applicable to our amBiente Catalog.

6. Will Taxes Be Applied To My Order? Top

Cristaux International is a Chicago based company. Orders outside the state of Illinois will NOT be taxed. Orders within Illinois are subject to sales tax. For Tax Exempt customers located within Illinois, you must complete the tax exemption documentation form, and fax it over to us in order to be exempt from sales tax.

7. Can We Provide Our Own Artwork? Top

Absolutely! We actually prefer that you do. If you have access to your own graphic designer, you are definitely welcome to submit your own design or artwork. When placing your order, please send all artwork in appropriate format – Personalization & Artwork to art@cristauxinc.com. Please make sure to include your order number when submitting.

8. How Long Will My Order Take? Top

Please allow a typical production time of approximately 7-10 business days from final approval of artwork. Our 2009 amBiente Catalog has turnaround times ranging from 48-72 hours; however, please note that rush charges may apply. Please refer to our Order Process for further details.

9. When Will I See My Art Proof? Top

Depending on when you place your order, expect no more than 24 hours to receive your artproof from submission of artwork. Most companies can take up to an entire week before you even hear from them. We have perfected this process and make sure you have everything as soon as possible in order to meet every one of your deadlines. Note: all proofs which require personalization and engraving will not proceed until customer’s approval is received. Once we receive approval of proof, liability for any mistakes is transferred over to the client.

If you choose to create your own artwork/layout, please follow these simple rules:

• Everything must be in vector format – no raster images
• All fonts are converted into outlines
• Nothing smaller than 12 pt font
• No lines thinner than 0.5 pt
• All graphics/artwork is converted into black and white
• No linked or embedded objects within a file
• Save your vector artwork in AI or EPS format – CS2 version or higher

10. Do You Provide Any Distributor Discounts To ASI, PPAI, Or UPIC Members? Top

Cristaux is structured to sell directly to the end user. Therefore, we do not offer any additional discounts to resellers.

11. Do You Do Rush Orders? Top

We make every effort to exceed delivery expectations at all times. Rush delivery can be accommodated dependent on product availability: however, rush charges may apply to any order required within less than 10 business days. The products found within our 2009 amBiente Catalog have turnaround times that can be accommodated within 48-72 hours. We highly recommend that for rush orders you refer to the products found within that catalog. Please contact customer service for additional details.

12. What Is Your Minimum Order Size? Top

Unlike most companies, Cristaux welcomes the size of ANY order. No matter how big or small, there is NO order requirement.

13. Where Do You Ship? Top

We currently ship to the entire Continental US. International shipping is constrained exclusively to our 2009 amBiente Catalog and custom orders. We work with suppliers and production facilities from all over the world, so should you be interested our international services please contact customer service for further details.

14. Can We Request Sample(s) Before Placing An Order? Top

We offer our customers two options: 1) Sample Production or 2) Blank Sample Request. For option number one (Sample Production), we offer sample production on orders of 10 items or more. A sample is a finished product which includes logo and/or personalization. A customer will be charged the full amount for the product under the sample production option. However, the customer will be credited 50% of the sample charge towards an order of 10 items or more identical to the sample.

Under option number two (Blank Sample Request), the customer has the option of purchasing a maximum of two blank items that can be returned within 8 business days upon receipt of good. The customer will be charged the full amount for the product via credit card when merchandise is shipped. The customer then assumes full liability and responsibility for sample merchandise, which is until sample merchandise is returned. If merchandise is returned in original condition and packaging, within 8 business days, then the customer’s credit card will be credited for the original cost of the merchandise only. Cristaux, Inc. will not issue refunds or credit any accounts for merchandise returned after 8 business days upon receipt of good, or if the merchandise is returned in non-saleable condition, i.e., “broken” or “defective.”

15. Can You Create Custom Awards? Top

Custom awards are definitely one of our specialties! We work with many corporations, organizations, and associations every year in helping them bring their ideas to life. All we need is your idea, budget, and time frame and we’ll take care of the rest!